Shipping policy

HOW SHIPPING IS CALCULATED

Shipping is calculated on overall weight of your total order, if you are ordering one small item you will have the option of Royal Mail Large Letter untracked service. We have the cheapest rates to the UK. Above prices are for UK customers. Customers outside of UK Mainland can calculate shipping charges in the shopping basket, prior to final checkout. Weights of items are calculated in terms of volumetric weights so large light weight items may seem to be charged at higher than expected actual weight to take account of the size.

Small item Standard Postage sent by Royal Mail 48 Large Letter service. This is a 2-4 day service to UK Only and is restricted in weight.

UK Standard Postage will be by Hermes Tracked for smaller items and a carrier for larger items generally on a 3-5 working day service. If you would like a faster or alternative method of shipping you will have a selection of services to choose from at checkout, including next day delivery. Overseas customers products are sent by a range of carriers.

We ship world wide! As we use PayPal for checkout, customers outside the UK can pay in there local currency if you don't have a PayPal account don't worry you can simply pay with a debit or credit card. Shipping is calculated in the shopping basket automatically by package weight so you will see the total shipping charges before you commit to buying.

 

Damages Any damages to delivered goods must be reported within 48 hours of receipt as carrier companies will not allow a claim after that time

Returns We always want our customers to feel comfortable dealing with us, to this end we offer peace of mind by giving you a 30 day money back guarantee on unused items. If you wish to return an item just email us with your request within 14 days of purchase and you have a further 16 days to return the item. Please bear in mind that the item must be returned in dispatch condition with tags and stickers still attached and all packaging intact and accompanied with all accessories and instructions.

Out with the 30 day period if you have an item which has failed under guarantee, again email us and we will assist you.