International Customers Outside of the UK

International Customers Outside of the UK

For orders outside of the UK, the customer will be responsible for the payment of all duties and local taxes for their location as well as any additional customs clearance changes. UK VAT will not be charged.

Items, which remain undelivered due to none payment of local country taxes and charges by the customer are none refundable. 

Items, which ultimately are returned to our location will have a 25% handling and admin charge deducted from the cost of the goods. Initial shipping charges are none refundable. Any  additional charges incurred by Red Frog for the repatriation of the goods will also be deducted.

If the charges incurred by Red Frog for repatriation of the goods are higher than the original costs of the goods the payment of said charges will NOT be paid and the goods will likely be destroyed and no refund will be forthcoming.