Terms and Conditions

Return Policy 

Red Frog International Ltd offers a 30 day money back guarantee on all unused purchases. Simply return the purchased item unused and in dispatch condition with all packaging intact and complete with instructions and accessories within 30 days for a full refund. We will refund all money paid excluding any delivery charges. We do not cover return postage charges

Steps for requesting a refund:

  1. Return the merchandise within a 30 days time frame, any item sent and stamped at the Post Office after the 30-day period will be refused.
  2. Please e-mail Red Frog when returning the item so we are aware of it and can issue you with a returns number. 
  3. Include the returns number issued to you on the outside of the package next to the address. Items without returns number displayed will be refused.
  4. Include the item and all accessories in the original (unused) condition, in which the item was received.
  5. Insure the package and have a tracking number or proof of postage for it.

Proof of postage is not proof of receipt.

Goods returned damaged for a refund will be rejected but an exchange will be considered dependent on circumstances.

Special Order Items

Items marked as ( special order ) within adverts are order specifically for the consumer concerned. Red Frog will not accept a return request on these "non stock" items unless damaged in transit.


PayPal Help Prevent Identity Theft

Pay without sharing financial information with us.

One of the most effective ways to protect yourself from identity theft is to keep your personal and financial information as private as possible. A unique benefit of paying with PayPal is that we receive payments without ever seeing your financial details.

Red Frog Recommends PayPal. Get a PayPal account which can be used with 100,000's of on line sellers today. Click the banner below.
If you don't want to use PayPal and would rather send a personal cheque or postal order, please send to this to our business address on our contact page
Please note we can only accept cheques or postal orders made out in UK £'s.
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Extensive protection against fraudulent transactions from a buyer’s account.

When you choose to pay with PayPal, you are choosing one of the safest ways to pay online. Not only do they take measures to protect your financial information, they also offer extensive protection against unauthorised payments sent from your account.