Red Frog International Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Red Frog International Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25.5.2018.
What personal Data do we hold?
We hold your basic contact details such as your name, address, email address and telephone number. We also hold your order history and any electronic communication we have had with you. We DO NOT hold any card payment details; any card information given by telephone is immediately shredded on completion of the sale.
Where did this data come from?
From the information you entered on 3rd party sites such as PayPal, Klarna, Stripe, Amazon Pay and from the details you entered on our own website.
Who do we share this data with?
We share this data only with carrier/mail delivery companies in order to allow delivery of purchases to take place.
Data retention period
Any personal data is held by Red Frog for 6 years for accounting purposes.
We have a positive opt-in box if you wish to receive further emails from us regarding products, special offers etc. You may withdraw consent at any time.
You have the right to:
- ask Red Frog to disclose any and all information about you held on our system
- be forgotten; at your request we can delete any personal information held on our software by deleting this from our accounting package software while leaving the monetary information in place for accounting purposes
- data portability; we can provide an electronic copy of your data for you to send to another party in a PDF format
- be informed how your data is used by us
- rectification if you feel your data is inaccurate or incomplete
- restrict processing of your data
- object to our using your data
- be safeguarded against risk of automated decision making software
Subject access requests
Red Frog will respond to subject access requests promptly and in any event within a month of receiving the request. Requests must be made in writing, including email, unless a person finds it impossible or unreasonably difficult to do so in which case we will make a reasonable adjustment for them under the Equality Act 2010.
We reserve the right to ask for enough information to judge whether the person making the request is the individual to whom the personal data relates.
Lawful basis for processing personal data
The data is solely used for the processing and dispatch of orders or to directly contact the individual if there is an issue with their order.
All personal data is held on our internal computer system which is protected by proprietary anti-virus and anti-malware software. Only authorised staff have access to the computer system which is password protected. Any data breach would be reported to the ICO within 24 hours of becoming aware of the breach, the incident recorded in our breach log and consideration given as to whether we would need to notify our customers.
Data protection compliance
Data protection is the responsibility of one of the Directors of Red Frog, Graham Armstrong.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to easily visit other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.