Privacy Statement

This privacy policy sets out how Red Frog International Ltd uses and protects any information that you give Red Frog International Ltd when you use this website.

Red Frog International Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Red Frog International Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25.5.2018.

Privacy Policy

What personal Data do we hold?

We hold your basic contact details such as your name, address, email address and telephone number. We also hold your order history and any electronic communication we have had with you. We DO NOT hold any card payment details; any card information given by telephone is immediately shredded on completion of the sale.

Where did this data come from?

From the information you entered on 3rd party sites such as PayPal, Klarna, Stripe, Amazon Pay and from the details you entered on our own website.

Who do we share this data with?

We share this data only with carrier/mail delivery companies in order to allow delivery of purchases to take place.

Data retention period

Any personal data is held by Red Frog for 6 years for accounting purposes.

Consent

We have a positive opt-in box if you wish to receive further emails from us regarding products, special offers etc. You may withdraw consent at any time.

Individual’s rights

You have the right to:

Subject access requests

Red Frog will respond to subject access requests promptly and in any event within a month of receiving the request. Requests must be made in writing, including email, unless a person finds it impossible or unreasonably difficult to do so in which case we will make a reasonable adjustment for them under the Equality Act 2010.

We reserve the right to ask for enough information to judge whether the person making the request is the individual to whom the personal data relates.

Lawful basis for processing personal data

The data is solely used for the processing and dispatch of orders or to directly contact the individual if there is an issue with their order.

Consent

Red Frog do not seek consent to process personal data as we are passed individuals’ details by 3rd parties such as Amazon, ebay, PayPal and the individual will already have consented to their information being used solely for the purpose of completing the fulfillment of their order with us. Red Frog do not pass this information on to any 3rd parties apart from those specified in our Privacy Policy. On our own website, we have a positive opt-in box if the individual wishes to receive further emails from us regarding products, special offers etc. They may withdraw consent at any time.

 Data breaches

All personal data is held on our internal computer system which is protected by proprietary anti-virus and anti-malware software. Only authorised staff have access to the computer system which is password protected. Any data breach would be reported to the ICO within 24 hours of becoming aware of the breach, the incident recorded in our breach log and consideration given as to whether we would need to notify our customers.

      Data protection compliance

Data protection is the responsibility of one of the Directors of Red Frog, Graham Armstrong.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to easily visit other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.